End-to-end process · Order to Cash (O2C)

From customer request to incoming payment

Answer the customer before they ask twice.

"Where is my order?" shouldn't take a call to the back office. Bridge gives sales the answer while the customer is still on the line - order status, delivery date, availability, pricing - straight from SAP, in Teams or right inside the email thread.

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The grind today

Every customer question becomes an internal one first.

The customer asks the rep, the rep pings sales ops, sales ops opens VA03 and the delivery, and an hour later the customer gets an answer that took SAP three seconds to know. Multiply that by every order, every day - that's the gap between order to cash on paper and order to cash as your customer experiences it.

Sales reps Inside sales Customer service Sales operations

A real exchange

The customer on the line. The answer in the channel.

Bridge in Microsoft Teams

Illustrative - answers come live from your SAP.

Four surfaces, one customer

Sales happens on the phone, in Teams and in the inbox.

In Teams

Order and delivery status, availability checks, a price explained - answered while the customer waits, not after they've hung up.

"Can we deliver 500 units by the 28th?"

In Outlook

The customer asks by email: pull the order's status into your reply without leaving the thread. A pricing question? The conditions behind the number, explained.

"What's the status of the order this customer is asking about?"

In SharePoint

A folder of incoming customer purchase orders: Bridge checks the batch against availability and agreed prices and files the findings back - before order entry starts.

"Check these incoming POs against availability."

In Excel^*

An order number in a cell: confirmation, delivery and billing status behind it - answered in the sheet your team already works in. Later phase: write-back into the cells you choose.

"What's the status behind this order number?"

Under the hood

What Bridge reaches. What it can do.

Data sources

Sales orders and order history
Deliveries and shipping status
Billing documents and open receivables
Prices, conditions and product availability
Customer master data and contacts - all via released SAP standard services, ECC and S/4HANA

Capabilities

Find customers, contacts and their history
Check product availability
Review sales orders and track deliveries
Validate prices and discounts, retrieve invoices
Identify overdue payments - and create sales orders^*

^*Write actions are planned for later phases - released explicitly, function by function, under your governance. Bridge starts read-only. Excel as a surface also arrives in a later release.

Every access runs through the user's own SAP account - nobody sees more than their SAP rights already allow. Everything stays in your Microsoft tenant, auditable end to end.

Order to Cash in the full capability map →

Why it pays

Where the time comes back.

Answers at call speedStatus, dates and availability while the customer is still on the line - no callback loop.

Back office unblockedSales ops stops being the lookup desk and gets its day back for the exceptions that matter.

Exceptions surfaced earlyCredit blocks, delivery risks and overdue items show up with context - before the customer notices.

See the sales workflow live.

Thirty minutes, your order-to-cash questions, a live system.

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